We have four different plans for TeamFlow which allows you to streamline your production business without breaking the bank, here you can get an indepth look at the changes between plans and choose what's right for you.
CHANGE YOUR PLAN
TeamFlow comes in four pricing tiers for our users: Starter, Pro, Orgs, and Enterprise..
Starter: you can use this tier to test out the program and train new users on the software before making a purchase, in the this tier you are allowed
You can upgrade your account to a Pro level at anytime be clicking here
Pro: This is the most common plan and it allows you to explore and utilize all of the core features of TeamFlow. Within the Pro tier you’ll be allowed:
To purchase a Pro account you can click here
Organizations: Here you can work across a wide set of people on different teams and with Orgs you can collectively work diagrams. We also make scaling simple with Stripe and our easy to use interface.
Collective diagram editing
In order to purchase an organizational account you will need to get into contact with our customer service representative firstname.lastname@example.org
Enterprise: Is for large divisions, corporations, or universities; it has all the features and support; with Enterprise you also get a personal touch and 24/7 customer support :
In order to purchase an enterprise account you will need to get into contact with our customer service representative email@example.com
CHANGE BILLING INFORMATION
All TeamFlow accounts start as a Starter tier and paid plans are easily upgraded. It should also be noted that we do automatically save payment options for the method in which you pay a monthly fee.
If you need to change your payment method we recommend you do this as soon as possible; you can modify your payment of your plan here.
ACCEPTED METHODS OF PAYMENT:
We are integrated with the Stripe payment method, and accept all major card brands such as Visa, American Express, MasterCard and Discover.
If you run into issues with the Stripe payment system you can find support here.
If you are running into errors with TeamFlow not accepting payment or cannot access the payment options you can reach out to us at firstname.lastname@example.org and we can look deeper into your issue.
MY CARD WAS DECLINED:
If your card was declined while you were trying to make a payment it could be a number of different issues.
The credit card may be expired - make sure you have the newest version of the payment method.
Double check your CVV number when entering the card information.
The transaction timed out.
If you are using a brand new credit card you might have reached your limit, sometimes banks will impose a limit on new cards to prevent fraud.
We use emails to keep you informed about TeamFlow along with posting updates to features, important company news, server updates and security issues. Emails are the quickest and most efficient way to contact our users.
I NEED TO CHANGE MY EMAIL ADDRESS
To change the email associated with your account go to MY ACCOUNT on the top right hand side of the screen and click into your profile, there you can change the email in which we send you information and updates, it should be noted that in some instances you may have to re-enter you card information in order to confirm your account change.
WHEN DO I GET TEAMFLOW REPORTS
TeamFlow reports are curated information about your account, you can use this data to streamline your workflow or just simply check out the numbers
I DON'T WANT TO GET ANYMORE EMAILS
You can reply "STOP" to the last email or you can get in contact with us here at email@example.com. We strongly suggest that you keep emails enabled as this is how you will be notified of a breach in security; without emails you could end up having your account frozen due to irregular behavior.
It should be noted that once your account is closed it cannot be restored this includes your teams, swimlanes, diagrams, and data.
If you are closing an account keep in mind that there may be some outstanding billing in the higher tiers so any outstanding balance must be paid before the account can be completely closed down.
CANCELLING YOUR ACCOUNT:
If you need to cancel your account you can reach out to us at firstname.lastname@example.org.